FAQ

FAQ

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PRE-ORDER

HOW DOES PRE-ORDER WORK?

Read more about this at the Shipping and Pre-Order section at the top of the screen. 

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PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can see our accepted payment methods at the bottom of our website.

 

HOW SECURE IS MY PERSONAL INFORMATION?

LeoneClothing adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

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SHIPPING

HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.

 

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

 

DO YOU SHIP INTERNATIONALLY?

LeoneClothing ships worldwide. Shipping is available for most countries around the world.

 

HOW LONG IS THE SHIPPING TIME?

 

If Ordered when in stock your order will get shipped out the coming few days.

If Pre-Ordered your order will arrive 3-5 weeks after drop day.

 

MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact leoneclothing2024@gmail.com

 

HOW IS THE PACKAGE BEING DELIVERED?

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.

Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

 

HOW MUCH DO YOU CHARGE FOR SHIPPING?

International shipping is calculated at checkout.

We offer FREE Shipping in Sweden!

 

FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

Our business i located in Sweden. If you need more information about this, please contact us at leoneclothing2024@gmail.com

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RETURNS

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

If you have received a damaged or faulty product from LeoneClothing, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).

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PROBLEMS

MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services & LeoneClothing are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the LeoneClothing. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.